Refunds & Exchanges Policy Overview
In order to facilitate an exchange or refund, you must contact us within 30 days from the date in which your order was delivered to your shipping address. If 30 days have passed since your shipment was delivered, we cannot offer you a full refund or exchange. Reviews for exchanges or refunds can take up to 5-8 business days.
Whether you are applying for a refund or an exchange, your order must meet the conditions listed below, and you must provide us with your order number and a photo of the issue. Read the conditions below, then fill out the return form to begin the refund or exchange process.
Criteria for Refunds & Exchanges
You may be eligible for a full refund or the receipt of a new item if you meet the following criteria:
Your item was damaged in transit
You received the wrong item
For Items Damaged in Transit
If your item was damaged in transit, you will need to fill out the return form and provide us with your order number, as well as a photo of the damaged item. Once we have reviewed your order, we will either issue you a full refund or ship your replacement product to the shipping address on your original order.
For Customers Who Received the Wrong Item
If you received the wrong item with your order, you will need to fill out the return form and provide us with your order number, the name of the products you were supposed to receive, as well as what you received instead. Once your order has been reviewed, we will send you a prepaid shipping label to ship any items you may have received by accident back to us.
Please note that in order to be eligible for a refund or exchange in this scenario, your item must be unused and sealed. For safety reasons, we are unable to accept returns for any skincare products that have been opened.
Receiving Your Refund
You will be notified with the approval or rejection of your refund once we have reviewed your order. Reviews for refunds can take up to 5-8 business days.
In the event of items that were damaged in transit, your refund will be processed upon approval of your case.
In the event of an exchange for refund, you will be provided with a prepaid shipping label. Once we have received your exchange and inspected your items, your refund will be processed.
All refunds will be processed via the original method of payment for your order. Processing times may vary depending on your bank or credit provider.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account or credit statements again. If you still do not see your refund, contact your bank or creditor to gather more information.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@demeter-organics.com or use the form below.
Shipping Returns
A prepaid shipping label will be provided to customers that qualify for an exchange or return for refund. Customer is responsible for printing the shipping label, repackaging the item(s), and affixing the shipping label to the outside of the package.
You will receive a notification from us once we have received and inspected your returned item. After which, we will either process your refund, or ship your replacement item to you. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Anything can happen in transit. We don’t guarantee that we will receive your returned item.
Items Lost in Transit
While we cannot be held responsible for items lost in transit, we still want to do our part to assist you. If you never received your item, please first contact USPS using the steps detailed here. Should USPS be unable to find your package, please feel free to reach out to us at shop@demeter-organics.com or use the form below and we will be happy to review your case and see what can be done!
Ready to Start the Refund & Exchange Process?
Fill out the form below.